oz365 Terms and Conditions

1. Definitions and Introduction

In this document, "oz365", "we", and "platform" refer to the online betting and casino service operated under the oz365 brand. "Member" and "you" refer to any registered person who has opened an account or is using services on this platform.

By accessing the oz365 platform, completing registration, or taking part in any game or betting activity, you are considered to have read and fully agreed to all clauses of these terms. If you do not agree with any term, you should not use the platform.

For detailed information about our company, visit our About Us page, which provides an introduction to the company and a brief description of our services.

2. Membership and Registration Terms

2.1 Age Requirement and Eligibility

To open an account on oz365, you must be 21 years of age or older. All casino and betting activities on this platform are available to members aged 21 and above only. The age you provide at registration must be accurate. oz365 may request official documents to verify age at any time.

2.2 One Account Rule

Each person may operate only one account. Creating more than one account under the same person's name is strictly prohibited. If an attempt to open multiple accounts using the same device, the same internet connection, or the same identity document is detected, oz365 reserves the right to close all associated accounts.

2.3 Accuracy of Information

All information provided at registration — name, date of birth, mobile number, and payment details — must be accurate and up to date. Opening an account with false information may result in the account being suspended or permanently closed, and in such cases oz365 has the right to forfeit the balance.

3. Account Security and Password

The security of your account is entirely your responsibility. Login details should never be shared with anyone else. oz365 will not be held responsible for any unauthorised activity on your account. You are advised to change your password regularly and use a strong password.

If you notice any suspicious activity or suspect unauthorised access to your account, contact our 24/7 live chat support immediately. Never share your OTP with anyone — oz365 staff will never ask for your OTP.

4. Financial Transactions and Payment Policy

4.1 Deposits

bKash, Nagad, Rocket, and Upay can be used to make deposits on oz365. The minimum deposit amount is ৳200. Deposits are generally processed quickly. Each deposit transaction must be made from the member's own registered payment account.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawn funds will be sent to the member's registered bKash, Nagad, Rocket, or Upay account. Account verification must be completed before a withdrawal can be processed.

4.3 Transaction Validity

oz365 reserves the right to investigate unusual or suspicious transactions. If money laundering or fraud is suspected, the company has the right to suspend the relevant account and hold the transactions.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members have the opportunity to receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: a ৳1,000 deposit earns a ৳1,200 bonus, and a total wager of ৳12,000 must be placed before withdrawal.

5.2 General Bonus Terms

• The next bonus cannot be claimed until the wagering requirement of the current bonus has been met.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the required wagering has been completed.
• oz365 reserves the right to change, suspend, or withdraw any bonus offer at any time.
• If a member is found to be taking advantage of the bonus system through irregular activity, the bonus will be cancelled.
• Each bonus has its own terms and conditions — it is the member's responsibility to read the full terms of the relevant offer.

5.3 Weekly and Special Promotions

oz365 runs various promotional offers from time to time, including weekly deposit events, slot bonus offers, cricket season rewards, birthday gifts, and referral rewards. Each offer has its own eligibility conditions and wagering requirements. Members should read the full terms of an offer before claiming it.

6. Gaming and Betting Rules

6.1 Game Rules

Each game and betting market on oz365 has its own rules. oz365 reserves the right to void any transaction that occurs due to a technical error or system failure. Exploiting any vulnerability in the software or game system is strictly prohibited.

6.2 Results and Dispute Resolution

The oz365 system's determination of game results will be considered final, unless a technical error is proven. Any complaint regarding a result must be submitted through support within 72 hours. In the event of a dispute, oz365's decision is final.

6.3 Prohibited Activities

• Using bots or automated software to place bets or play games.
• Using or controlling another member's account.
• Attempting to manipulate game results.
• Attempting to hack or gain unauthorised access to any system on the platform.
• Claiming bonus benefits through multiple accounts.

7. VIP Program and Cashback

oz365's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback is offered at each tier: up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold, and up to 0.8% at Platinum. Cashback is calculated based on the week's net losses.

Progression to a higher VIP tier is at oz365's discretion. oz365 reserves the right to change decisions regarding VIP benefits.

8. Personal Data Protection

oz365 follows our Privacy Policy when collecting, storing, and using members' personal data. Members' data is not sold to third parties. SSL encryption and other security measures are used to protect data.

Promotional messages may be sent to the email address and mobile number provided by members at registration. If you wish to opt out of this service, you may contact support.

9. Responsible Gaming and Limits

oz365 encourages responsible gaming and betting. Opening an account or using the service is strictly prohibited for anyone under the age of 21. If you feel that betting is having a negative impact on your daily life or financial situation, you are advised to use the information and support provided in our Responsible Gaming section.

Members may contact support if they wish to set a deposit limit on their account or temporarily close it. oz365 places the highest importance on responsible gaming practices.

10. Account Closure and Suspension

10.1 Closure by oz365

oz365 may suspend or permanently close an account in the following circumstances:

• Clear evidence of a breach of these terms and conditions is found.
• Fraudulent or deceptive activity is suspected.
• Registration was completed with incorrect age or identity information.
• Evidence of operating multiple accounts is found.
• The account has been inactive for an extended period (at least 12 months with no activity).

10.2 Closure by the Member

A member who wishes to close their account voluntarily may contact support. An opportunity to withdraw any remaining balance will be provided before the account is closed, on the condition that the verification process has been completed.

11. Mobile Application Terms of Use

These same terms and conditions apply to the use of oz365's Android and iOS apps. It is the member's responsibility to ensure the security of their device when downloading and installing the app. The same rules that apply to the web platform apply to all transactions and activities carried out through the app.

12. Limitation of Liability

oz365 is not liable for any potential loss suffered by a member due to technical failures, internet connection issues, or faults in third-party services. The platform provides its services on an "as is" basis. oz365 is not responsible if gaming or betting does not result in expected profits.

oz365 reserves the right to change its services, offers, or platform features at any time. Members will be given advance notice of significant changes where possible.

13. Changes and Updates

oz365 reserves the right to change these terms and conditions at any time. Continued use of the platform after a change takes effect will be taken as the member's agreement to the updated terms. The latest terms and conditions will always be published on this page. You are advised to check this page regularly.

14. Contact and Support

If you have any questions or need clarification about these terms, please contact our 24/7 live chat support in Bengali or English. You can also visit our FAQ section for answers to common questions about payments, bonuses, and account matters.

To contact us by email: [email protected]